Privacy Policy

Last updated: [Month Day, Year]

Best Pro Appliance Repair (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit a service request, book an appointment, communicate with us, or use our services.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Name

• Phone number

• Email address

• Service address or job location

• Appliance, refrigeration, or HVAC equipment information

• Description of the service issue

• Photos, videos, or documents you choose to send us

• Appointment details

• Payment-related information

• Communication records, including calls, emails, text messages, and service notes

• Website usage information, such as browser type, device information, IP address, pages visited, and form submissions

We collect this information when you contact us, submit a form, request service, book an appointment, communicate with our team, or interact with our website.

2. How We Use Your Information

We use your information to:

• Respond to service requests

• Schedule and manage appointments

• Provide appliance repair, refrigeration repair, HVAC service, diagnostics, maintenance, and customer support

• Send appointment confirmations and technician updates

• Prepare estimates, invoices, and service records

• Communicate about repair status, parts, warranty, and follow-up support

• Process payments

• Improve our website, services, and customer experience

• Maintain business records

• Comply with legal, tax, accounting, and regulatory obligations

• Protect our business, customers, website, and systems from fraud, misuse, or unauthorized access

3. SMS/Text Messaging Privacy

If you provide your phone number and opt in to receive SMS messages from Best Pro Appliance Repair, we may send text messages related to your service request, appointment updates, technician arrival updates, repair status, estimates, invoices, customer support, and follow-up communication.

Message frequency varies depending on your service request and communication needs.

Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. For help, reply HELP, call us at (720) 722-6415, email us at support@bestprorepair.com, or visit bestprorepair.com.

Consent to receive SMS messages is not a condition of purchase.

SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.

4. How We Share Information

We do not sell your personal information.

We may share information only when necessary to operate our business and provide services, including with:

• Technicians and staff members who need the information to perform service

• Payment processors

• Scheduling, booking, dispatching, and customer management platforms

• Parts suppliers, manufacturers, or distributors when needed for repair or warranty support

• Website hosting, email, phone, SMS, and technology service providers

• Professional advisors such as accountants, attorneys, or insurance providers

• Government authorities, courts, or law enforcement when required by law

We require service providers to use information only as needed to provide services to us and to protect it appropriately.

We do not share SMS consent or phone numbers with third parties or affiliates for marketing purposes.

5. Cookies and Website Tracking

Our website may use cookies, analytics tools, tracking technologies, or similar tools to understand how visitors use our website, improve performance, remember preferences, and support marketing or advertising efforts.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

6. Payments

If you make a payment, payment information may be processed by third-party payment processors. We do not store full credit card numbers on our website unless specifically required and securely handled by an authorized payment provider.

Payment processors may have their own privacy policies and security practices.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet, phone network, email, SMS, or electronic storage is completely secure. We cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, collect payments, support warranty claims, and operate our business.

The retention period may vary depending on the type of information and the reason it was collected.

9. Your Choices

You may contact us to request that we update, correct, or delete certain personal information, subject to legal, accounting, warranty, payment, or business record requirements.

You may opt out of SMS messages by replying STOP.

You may contact us regarding privacy questions by phone or email.

10. Third-Party Links

Our website, emails, text messages, estimates, invoices, or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Best Pro Appliance Repair
Phone: (720) 722-6415
Email: support@bestprorepair.com
Website: bestprorepair.com